What SaaS can teach us about customer service
Wednesday, August 20th, 2008In the SaaS model, the power is with the customer and vendors need to take a very different approach to both sales and service, here’s how to do it says Archie Black, President and CEO of SPS Commerce. Commentary–Software-as-a-Service SaaS is one of the fastest growing segments of…
Original post by Gadgets, gizmos, and […]
0 comments | Cloud Computing, SaaS, Customer, Customer Service, software. customer service, SPS Commerce, Archie Black, Software As A Service (SaaS), Software-as-a-service, Product Marketing, Marketing, Software, Customer Relationship Management (CRM), Enterprise Software, Emerging Technologies, Special to ZDNet, Sales |
