Archive for the 'Customer' Category

What SaaS can teach us about customer service

Wednesday, August 20th, 2008

In the SaaS model, the power is with the customer and vendors need to take a very different approach to both sales and service, here’s how to do it says Archie Black, President and CEO of SPS Commerce. Commentary–Software-as-a-Service SaaS is one of the fastest growing segments of…
Original post by Gadgets, gizmos, and […]

0 comments | Cloud Computing, SaaS, Customer, Customer Service, software. customer service, SPS Commerce, Archie Black, Software As A Service (SaaS), Software-as-a-service, Product Marketing, Marketing, Software, Customer Relationship Management (CRM), Enterprise Software, Emerging Technologies, Special to ZDNet, Sales |

How to design a system that everybody hates

Wednesday, February 13th, 2008

The wrong way to design a POS system is quite easy: don’t ask questions, add clutter, keep choices confusing… but with that attitude, you could mess up anything, says Scoresby Interactive’s Kevin Scoresby. Commentary–Over the past couple of years, I?ve had a chance to interview many cashiers and…
Original post by Gadgets, gizmos, and […]

0 comments | Kevin Scoresby, design, point of sale, Cashier, Customer, Employee, Point-of-sale, Sales |